Refund policy
REFUND POLICY
At The Oasis Cat Lounge, we want you and your cat to love your purchase. That's why every order is covered by our 30-Day Happiness Guarantee.
30-DAY HAPPINESS GUARANTEE — NO RETURN REQUIRED If your item arrives damaged, defective, or simply isn't right for you, contact us within 30 days of delivery and we'll issue a full refund for that item. You don't need to ship anything back — keep it, donate it, or pass it on to a fellow cat lover.
HOW TO REQUEST A REFUND Email us at estebanbc2019@gmail.com with:
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Your order number
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A short description of the issue
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A photo of the item (this helps us improve our products and catch shipping issues)
We'll reply within 1–2 business days.
HOW REFUNDS ARE PROCESSED Approved refunds are issued to your original payment method. Once processed, please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
BUNDLES AND MULTI-ITEM ORDERS Refunds apply per item. If one item in a bundle has an issue, we'll refund the price paid for that item based on the bundle price.
LOST OR UNDELIVERED PACKAGES If your tracking shows no movement for 7 business days, or your order hasn't arrived within 10 business days of shipping, contact us and we'll send a replacement or issue a full refund.
ORDER CANCELLATIONS You can cancel your order for a full refund before it ships. Once an order has shipped, the 30-Day Happiness Guarantee applies.
QUESTIONS? If anything isn't right, please reach out to us first at estebanbc2019@gmail.com. We resolve every issue quickly and personally.
The Oasis Cat Lounge 24 Norte 2895 1100000 Viña del Mar, Valparaíso, Chile